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Market Metrix Announces Annual 2011 Hospitality Index Results

Market Metrix Announces Third Quarter 2011 Hospitality Index Results

Guest satisfaction with hotels edged upwards in the second quarter of 2011 (+0.2 to 84.5). Jumeirah Hotels and Resorts (+6.3 to 97.9) posted the top customer satisfaction score among hotel brands. Most industry segments reported higher satisfaction scores with Upper Midscale Hotels (+1.0 to 84.0) and Luxury Hotels (+0.9 to 89.4) posting the biggest gains.

Guest satisfaction with hotels remained strong in the first quarter of 2011 (+1.1 to 84).

Upscale Hotels Deliver Best Value: Sandals Resorts Rated #1 in Guest Satisfaction for 2010

Outrigger Hotels and Resorts shine, outpace luxury hotels

Despite the growth of the gaming industry in the past 10 years and the recent challenges of the recession, most gaming research has focused on the problems of excessive play and has neglected fundamental business aspects of casinos and casino hotels such as brand choice, loyalty and price sensitivity.

ith demand leading the recovery, especially in the high end of the market, real growth is on the way. But despite rising occupancies, cautious hoteliers are keeping rates down; providing guests with exceptional values. Rising guest perceptions of value (+0.5 to 83.6) helped improve satisfaction scores among Casinos (+0.7 to 82.8), Upscale Casinos (+0.6 to 84.5), Upscale hotels (+0.2 to 85.4) and Luxury hotels (+0.1 to 85.8). Customers were also happier with their airline(+0.1 to 75.8) and car rental experiences (+0.2 to 79.4) in the second quarter of 2010. Sandals Hotels, Jet Blue, and Enterprise Rent–A–Car ranked number one in hotel, airline, and rental car industry customer satisfaction, respectively for the second quarter.

Market Metrix Announces First Quarter 2010 Hospitality Index Results

Last year, Macau overtook the Las Vegas Strip as the world’s No. 1 gaming revenue market. But how are casino hotels in Macau handling this growth? Can they keep up with new competitors in Asia and how do they compare to legendary Las Vegas?