Hotel Industry News

The True Value of Customer Service In The B2B Scene - FAQ With An Expert - By Laura Badiu
February, 19 2020
It’s been a long time since the status quo of customer service shifted from 'good-to-have' to absolutely necessary. Even the smallest of businesses strive to create and leverage a customer success department in order to meet the needs and expectations of their clients and provide service along the way. continue reading →

Ask the Expert: What Is the Worst Way to Approach Digital Transformation?
February, 19 2020
Lindsay Herbert is an expert on the subject of digital transformation - she even wrote the book on it. She has received international praise for her book Digital Transformation, which gives a practical and direct approach to innovation that dispels the myths behind the business world’s most infamous buzzword. continue reading →

HFTP CEO Frank Wolfe, CAE, FIH Honored with Highest Designation from the Institute of Hospitality
February, 19 2020
The honor is a professional recognition of an individual's qualifications, work experience and career achievements. The FIH is the highest level designation given by the Institute, recognizing the importance and expertise of the most senior members of the hospitality, leisure and tourism industries. continue reading →

Overbooking: The Good, The Bad, And The Ugly
February, 19 2020
Overbooking in hotels can be both good and bad, and it most certainly does get ugly, particularly with those on the receiving end of a nudge into another property or location. For operators, the issue of overbooking in the hotel industry might seem a bit taboo, and the naughty factor increases when overbooking is done knowingly. However, and as we’ll consider, it may be more of a necessary evil than an actual one. continue reading →