The Foundation of the Hospitality Sales and Marketing Association International (HSMAI) is focusing on several impactful initiatives this year. With the goal of developing knowledge and insights for the future to fuel sales, inspire marketing, and optimize revenue, the HSMAI Foundations 2017 initiatives include the following:
AHLA Partners With DOL To Invest in Workforce Development; Industry Supports 8 Million Jobs
Alumni of the FIU Chaplin School of Hospitality & Tourism Management have donated more than half a million dollars to a fund that honors their beloved professor Rocco Angelo, an associate dean who has mentored generations of hospitality students and helped them succeed.
This textbook provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Readers will learn how the front office interacts with other departments, strategies front desk personnel can use to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.