Seems like just about every conference I speak at lately has another speaker addressing some topic related to 'those Millennials.' Likewise, seems like at least once a week every lodging publication I read has an article about the challenges of marketing to or the managing of Millennials. I certainly understand that this is an entertaining subject and there is value in personifying the demographics of various age groups for analytical purposes. Yet lately it seems to me that this is being taken too far.
The 'Make Mom Proud' Standard for How to Treat Your Customers
Blockchain is one of the biggest buzzwords in technology today, but confusion exists about what it is exactly. Wharton's Kevin Werbach provides clarity in his new book.
If the stock market serves as a leading indicator of times to come, the economy in 2019 is likely to slow in comparison to the one to which we’ve become accustomed. Despite this trajectory, other factors still signal that the hotel industry isn’t likely falling off a cliff anytime soon.
