Were quickly approaching the official wrap-up of 2019 and its been another exciting year in travel and hospitality. We are now one step closer to the future and those innovative technologies that we envisioned ever since The Jetsons aired on TV. Every year, we make it our mission to break down the most impactful and exciting technology trends that are rumored to steal the spotlight in the year to come.
Every few years, a disruptor comes along in every industry - and it seems like one has now arrived in the hotel space. While living in San Diego in 2015, Amanda Szabo realized two things. Known for its beaches, parks, and inviting climate, San Diego had some incredible hotels to choose from, and this was as close to living in a vacation as she would get. This gave way to her second realization. How can she experience those incredible local hotels, even if just for a day? After all, it didnt make sense to book an overnight room when she lived nearby.
Jeff Bezos famous quote on the success of Amazon is 'The secret to that is to focus on the things that dont change in your business.' The example he specifically used was, 'So people today want fast shipping. And theyre going to want faster and faster shipping in 10 years... so thats going to matter today and tomorrow.'
Hotels have long realized that guest reviews are valuable information that needs to be taken seriously and is indeed quite helpful feedback for improving their offerings. However, this is only the second-best guest feedback there is, after, of course, collecting it face-to-face during the hotel stay.