Hotel Industry Features

When a CEO or high-profile employee makes a big mistake, is firing always the answer? Not necessarily, say experts — a lot depends on the transgressor and the transgression. continue reading →

Hotels that already benefit from a great location and good transport links in small and large cities have to think more creatively when it comes to giving guests things they can’t get from another hotel. And it goes way beyond offering multiple charging sockets and fast, reliable wifi to upload all those holiday pictures onto social media before you fly home. continue reading →

How Hoteliers Can Increase Revenue & Satisfaction by Giving Guests What They Want When They Want It continue reading →

Over the past several years, hotel advertising on Google has become increasingly complex, due to changes instituted by Google itself, changes in travel consumer planning behavior, and advancements in technology. These changes should affect how hoteliers execute various advertising formats in the Google Ecosystem and what initiatives they use to reach travel consumers through the travel planning journey. continue reading →

In this article, Luigi shares what he believes to be some of the most important factors that must be considered in the acquisition or development of a hotel, which ultimately lead to a property’s financeability, profitability, and long-term success. continue reading →

Often dismissed as a routine pit-stop for travelers, airport hotels are increasingly refashioning themselves as stylish, amenity-rich places for a night’s sleep or a board meeting. continue reading →

Many travelers in the U.S. never set foot in a hotel during a business or leisure trip – even when it’s several hours away from home. continue reading →

It is not very often that I write a self-serving article but I think it is important to note that, as a hotel technology company, service excellence is a key element within our DNA. It helps us deliver great technology to our hotel clients and the industry at large. continue reading →

In recent times the concept of a circular approach has gathered momentum as an attractive and viable way of generating economic growth and prosperity for people and planet. continue reading →

Earlier this month I observed a difficult situation playing out at hotel where I was a guest, and it provided an invaluable reminder of just how important effective leadership is when things go wrong in the hotel business. continue reading →