Hotel Industry Technology News

ServingIntel, Inc. is pleased to announce our newest Relationship Manager team member, Tom Wallace continue reading →

The following article is adopted from The 2019 Smart Decision Guide to Hotel Property Management Systems, which is now available for complimentary download, and reprinted here with permission. continue reading →

On Wednesday 20th February, join our expert panel of speakers in a live webinar, as they share their thoughts and experience of how digital technologies can transform and enhance customer experience. continue reading →

Business Intelligence (BI) plays a key role in helping hotel operators make smarter and more timely decisions. A new groundbreaking study from Starfleet Research explains how hotels that use advanced BI tools and capabilities to transform raw data into actionable insights are driving significant improvements in various aspects of their operational and financial performance. continue reading →

'Great customer service is [...] a systematic reinvention of established technology, data, and operations - leveraging automation, data, and agents together to exploit each of their unique strengths.' These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. continue reading →

Guess what? It’s no longer the 'Year of Mobile'. While it seems as if mobile has been the trend for the past 5 years, I think it’s time to acknowledge the fact that mobile is the minimum ante to play these days. continue reading →

As Valentine’s Day draws near, the hotel industry is slowly preparing for this huge event. Valentine’s Day is a perfect opportunity for hoteliers to attract new guests, as well as re-engage their previous visitors. With a pre-established strategy including special offers and themed incentives, your hotel could easily be the first choice for many guests during Valentine’s Day. continue reading →

Marriott's data breach affected nearly 400 million people in both the United States and abroad. Pierce Bainbridge joined the battle against Marriott today, filing suit on behalf of victims in the US and worldwide. The suit seeks to hold Marriott International, Inc. and its President and Chief Executive Officer, Arne Sorenson, responsible. continue reading →

Focus, focus, focus. That's the message of The 2019 Smart Decision Guide to Hotel Property Management Systems, which is now available for complimentary download. Here are just a few focus areas for hoteliers to keep in mind as they look to improve business operations, the guest experience, and financial performance this year. continue reading →

In just over six months of signing up to STAAH, the Chattha Group has been able to capitalise on Thailand’s growing tourism market via a robust online distribution set-up. continue reading →