The typical preparation for the holidays looks like: lots of tasks at work to meet the final deadlines, one afternoon in the shopping center to buy needed equipment and clothes and leaving the house early in the morning to be able to catch the plane. Sounds familiar?
If your end goal is hotel guest satisfaction, then your journey begins with their expectations. When booking a hotel room, guests have expectations that are determined by various factors such as the images of your property that are on the web, reviews that other guests have left you, the descriptions you have, etc. All you have to do is manage, and eventually exceed these expectations and guest satisfaction is guaranteed.
The group now integrates TrustYou Restaurants to manage all reviews that are submitted based on the experience guests had in one of their many restaurants across the globe. TrustYou's feedback platform helps to collect, analyze and manage reviews through easy-to-use dashboards to improve the online reputation across the web and increase bookings.
The partnership would establish a two-way connectivity, where rates and availability from the Hotelogix PMS will automatically be pushed to RezGain, RateGains Channel Management platform for distribution across all the connected demand partners. Similarly, bookings on OTAs would also get instantaneously updated on Hotelogix PMS delivered through RateGain.