TrustYou News

There are two things that you need to be aware of when working in today’s hospitality business. One, your time is precious. Two, Google reviews are your golden ticket to gaining back more of that time. continue reading →

The new Restaurant Analytics platform pairs advanced reporting capabilities with powerful semantic analysis to help users pinpoint their strengths and weaknesses and benchmark against their competitors. continue reading →

Improving the management process of internal operations is one of the most important goals of every modern hotelier. With so many tasks, responsibilities, and technologies that you have to juggle with on a daily basis, the simple act of listening might come across as too basic. But actually paying attention to what your guests have to say is the key to improving not only your hotel’s reputation but also the internal operations that you struggle with. continue reading →

New White Paper Explores the Travel Needs and Expectations of Millennials and Generation Z - Respondents Reveal What Review Attributes Influence Their Booking Decisions continue reading →

Aspiring Tourism Destinations Analyze Guest Data with TrustYou - OTA Provider Almosafer and tajawal Utilize TrustYou’s Review Data continue reading →

Guest Reviews > Brand Value: A Study by Expedia Group continue reading →

Ah, technology and revenue... our inexhaustible sources of discussion and research. When we talk about tech innovations, what normally first pops into mind is the investment that these systems require, both from a financial and time perspective. But the reason why we’re slowly but surely putting a stop to tech-related skepticism is what awaits for us after the finish line: a better guest experience, a significant improvement in reputation, and of course, profit. continue reading →

The new partnership enables the Louvre Hotels Group, a major player in the global hospitality industry, to optimize quality management and benefit from the award-winning guest feedback platform continue reading →

The free guide is focused on direct messaging and how this new technology impacts hotel-to-guest communication, as well as the satisfaction rates, the quality of guest feedback, and ultimately, increased hotel revenue. continue reading →

Back in ancient Rome, gladiators would signify the end of a fight with either a thumbs up or a thumbs down, which was basically a very simplified, and rather brutal, sort of review. From the humble beginnings of word-of-mouth to an entire industry, feedback has certainly come a long way and it’s not stopping here. It’s become second nature to look up and consider online reviews, whether we want to purchase an electronic, choose a restaurant, or book a hotel. Yet why exactly do we base our decision on reviews? continue reading →