TrustYou News

An increasing fraction of the travel sector, cultural tourism is defined by the search for rich experiences that go beyond beautiful views and adventurous activities. This type of travel has seen an uprising level of popularity in the last years. Globalization has opened up doors towards different and often exotic cultures that are waiting to be explored. continue reading →

What do travelers expect and respond well to in terms of booking hotels through third-party websites? How can you ensure that you encourage those bookings without overcomplicating things and investing too much time and effort in the process? The answer is simple: by optimizing your hotel search with the aid of reviews and scores. continue reading →

It’s officially budget season again, and the growing list of priorities and considerations for a successful 2020 is currently top of mind. I know from my own experience that with so many investment options out there, it’s difficult to really know what will bring the most success in 2020. Personally, I like to rely on data and research to guide by strategy, because otherwise, it's a shot in the dark. continue reading →

Different means of communication impact different regions and cultures in different ways. As a hotelier, you need to know your guests and their preferences in order to tackle their exact needs and expectations. For the Chinese traveler, WeChat has been the way to go for a few years now and the popularity of this communication channel is solid. In fact, WeChat has more than a billion monthy users, which comes just behind Facebook’s Messenger and WhatsApp. continue reading →

WeChat is the most popular communication app in China - Hoteliers can leverage this multi-channel solution to ease communication with guests continue reading →

TrustYou announced the enhanced functionality that users can now reply to the majority of all reviews directly without having to leave the platform. This development addresses a hotel’s increasing need to save valuable time and improve operations with technology. continue reading →

It’s undeniable that direct messaging has become one of the most efficient ways of engaging with hotel guests while solving pressing inquiries and receiving on-site feedback. But guests come in all shapes and sizes and it can sometimes be hard to establish a clear strategy of communicating with them via messaging. continue reading →

Let’s get straight to business. Direct bookings are every hotelier’s goal in terms of reservations and revenue. While distributing your hotel listing on third parties is unavoidable these days, the best-case scenario is still the one in which travelers book direct and save you the commission. Still, many hoteliers sometimes struggle to increase their number of direct bookings. continue reading →

The whole point of travel is to not stay in the same place. Guests check in and check out, travelers come and go, people are always on the move. What really differentiates a successful hotel business lies in its recurring guests - the loyal ones that keep coming back for more. continue reading →

TrustYou introduces their comprehensive eBook 'Become a Top-Rated Restaurant - The Value of a Good Restaurant Reputation' with the goal of helping restaurant businesses to get a better understanding of the importance of feedback and how to succeed based on an excellent reputation. continue reading →