TrustYou News

Guest Reviews > Brand Value: A Study by Expedia Group continue reading →

Ah, technology and revenue... our inexhaustible sources of discussion and research. When we talk about tech innovations, what normally first pops into mind is the investment that these systems require, both from a financial and time perspective. But the reason why we’re slowly but surely putting a stop to tech-related skepticism is what awaits for us after the finish line: a better guest experience, a significant improvement in reputation, and of course, profit. continue reading →

The new partnership enables the Louvre Hotels Group, a major player in the global hospitality industry, to optimize quality management and benefit from the award-winning guest feedback platform continue reading →

The free guide is focused on direct messaging and how this new technology impacts hotel-to-guest communication, as well as the satisfaction rates, the quality of guest feedback, and ultimately, increased hotel revenue. continue reading →

Back in ancient Rome, gladiators would signify the end of a fight with either a thumbs up or a thumbs down, which was basically a very simplified, and rather brutal, sort of review. From the humble beginnings of word-of-mouth to an entire industry, feedback has certainly come a long way and it’s not stopping here. It’s become second nature to look up and consider online reviews, whether we want to purchase an electronic, choose a restaurant, or book a hotel. Yet why exactly do we base our decision on reviews? continue reading →

TrustYou looks back on a successful year and I would like to share some statistics we’ve collected from our own database, our clients, and the team that contributed to this success. They statistics reinforce the ongoing importance of feedback for the hospitality industry. continue reading →

The easy-to-integrate live chat enables hotels to respond to booking inquiries in real time and turn more website visitors into direct bookings with enhanced customer service opportunities. With this development, TrustYou responds to the increasing demand for instant real-time service requests from travelers before and during their stay. continue reading →

TrustYou’s Insights Reveal How Hotel Review Topics Vary According To Region - Most Common Negative Reviews are about Rooms, Their Maintenance and Cleanliness continue reading →

The group now integrates TrustYou Restaurants to manage all reviews that are submitted based on the experience guests had in one of their many restaurants across the globe. TrustYou's feedback platform helps to collect, analyze and manage reviews through easy-to-use dashboards to improve the online reputation across the web and increase bookings. continue reading →

The Ultimate Feedback Guide - Everything Hotels Need to Know To Make a Strong Impact continue reading →