The hospitality industry is one of the most lucrative business in the world. However, as a result, the competition is quite severe in the market, and sometimes it is impossible to get recognized or to maintain your success and reputation without investing a lot of your time and effort in your property.
As an owner, you are expected to have an efficient team that can provide top quality services in order to attract new customers, keep them satisfied and acquire, as well as to earn good profits. Today every business is dependent on technology, hospitality is no less and today every traveler/guest uses technology to find a property, understand its service offering, discounts and services based on personalization.
Therefore, in this article, we will be focusing on incredible benefits mycloud, a comprehensive cloud-based hotel software solution can bring to your hospitality business, as well as the powerful features it offers.
Benefits of mycloud
There are various great benefits this software solution offers to your hotel:
It is used worldwide – mycloud is one of the best-in-class solutions which is used by more than 1600 hotel owners from 35 countries around the world whose businesses have blossomed thanks to this Innovative and easy to access and use technology.
It is easy to use – Many software systems require major complex installations or some help from the IT experts when it comes to installing, configuring or taking a system live or maintaining. However, mycloud is easy to implement and use regardless of your experience, allowing you to save significant amounts of time and money.
In the majority of cases, employees are hesitant when they need to start using new technology, but mycloud is very intuitive, and has been designed based on feedback from hundreds of hoteliers and actual users and comprehensive, so you can be sure that everyone will quickly embrace it.
Accessibility – One of the greatest benefits of cloud PMS solutions is that they can be easily accessed no matter where you are. Both you and your staff can access it remotely, on any device, platform as long as there is an internet and Browser on the system
Safety – When using mycloud hospitality software for hotel, everything is stored on cloud which means that all of your sensitive data will be secure at all times. Even if something happens to your devices, everything will remain unharmed.
Customization – mycloud offers great amount parameterization and configuration, hence allowing businesses to map each of their function and operation on to the system and design workflows based on their service offerings.
It allows you to customize it according to your unique business requirements. It can easily be configured to meet your needs, without any training necessary.
It will save you a lot of time – Implementing such resort management software to your business operations will help you and your staff save loads on time on time-consuming manual processes. You will now be able to dedicate more time to what really matters – delivering top quality customer experience, while the technology takes care of the rest.
Numerous interfaces – mycloud PMS has credit card processor built in, designed to handle different payment gateways. In addition, it offers more than 175 hardware and software interfaces.
mycloud hotel software offers numerous great features, and we will mention some of the most important ones:
Front desk – The intuitive design of this resort software enables you to manage check-ins, check-outs, and reservations with no trouble at all. All the information about your rooms and your guests are stored in one central database, available for everyone in your business to see.
Inbuilt credit card processor – It enables your guests to make their payments online in the safest way possible, without the need for any additional programs and interfaces.
Repeat guests’ history – This feature provides you with all of the information related to records and history of your guests which are beneficial for providing your loyal guests with more personalized services based on their preferences.
Housekeeping – It allows you to check the current position of your hotel, the status of the rooms, as well as all of the expected arrivals and departures which are listed in a chronological order.
Reporting and archives – All of the information about your hotel business is included in reports which can be printed, exported to different formats (.csv, .xls, .pdf), or viewed on your computer or a mobile device. In addition, this feature offers offline reporting which is designed to send the backup versions of your reports every few hours.
Management statistics – This feature will provide you with information related to current statistics, future occupancy trends, and all of the payments.
Travel agents & contracts – Helps you keep track and manage your online travel agents.
Accounts receivable – Enables you to identify all of your aging accounts and who owes you how much money.
Front office cashiering – You can find your guests’ total balance in a matter of seconds, print and rearrange documents, post, change or cancel your charges.
Inbuilt e-distribution – mycloud has inbuilt e-distribution which provides advanced rate management, pooled inventory, restrictive allocations and availability management. These features help to increase revenue, avoid over booking and rate parity issue.
Social sentiment – mycloud has inbuilt social sentiment tool which is very helpful for resort property to track its reputation on online. It has integration with multiple websites such as tripadvisor, yelp and booking.com where reputation plays big role to rank the listing of your property in their searches.
Over 175 Interfaces – Each property has unique requirement which can fulfilled easily if any hotel software gives flexibility to integrate 3rd party interfaces which are leaders in their industry.
To sum up, choosing the right software solution for your business will greatly determine its future success. mycloud is guaranteed to bring necessary automation to your processes, better guest experience, and increased profits in the long run.
About the Author
Deepak Chauhan – VP (Cloud Solutions)
Deepak is responsible for marketing and positioning of "mycloud" platform and is a veteran in the hotel software industry with over 25 years' experience giving him a strong understanding of the product requirements in the industry. He has very rare mix of working in operations of various hotels and chains for over 10 years and then co-founding a software product and service company, servicing 5 star hotels and chains for 14 years.
Deepak has led the development and marketing of cloud based hospitality systems to meet the specific, business objectives of small and mid-size properties across the globe and has worked closely with a diverse group of hoteliers and hotel technology vendors.
About mycloud Hospitality
mycloud (award-winning hotel software) has been developed by Prologic First, an independent, private company with over a decade and half’s experience delivering end to end technology solutions to the hospitality industry across the UK, Asia, Africa and the Middle East. Prologic First’s “WISH” brand is used across 30 plus countries by over 1,600 clients representing the “who’s who” of the industry. Some of our most popular and most adopted solutions like “WISH”, “Touché” & Web Prol’IFIC. Our technological leaders and best in class solutions in the market place, offering some of the most advanced features to hospitality professionals.
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