Luxury Daily has named Antonia Hock, Vice President of The Ritz-Carlton Leadership Center, to its 2019 Top 25 Women to Watch in Luxury list. Luxury Daily annually honors select women executives who show the potential to make a difference in the luxury business in the year ahead.
Hock, a global expert on customer experience and the luxury experience economy, has led business units across many industries to drive award-winning innovation, double-digit sustainable growth, and exceptional customer experience throughout her career.
"Luxury Daily is pleased to name Antonia as a Luxury Woman to Watch for her potential to make a difference in the luxury business in the year ahead," said Mickey Alam Khan, Editor-in-chief at Luxury Daily.
In her current role as the head of The Ritz-Carlton Leadership Center, Hock and her team create innovative strategies that drive competitive advantage for some of the largest brands in the world. By leveraging the best practices and processes of The Ritz-Carlton to implement talent experience transformation, architect innovative customer experience, and craft sustainability strategies, The Ritz-Carlton Leadership Center is poised to drive significant impact across the luxury segment in 2019.
"Every day at The Ritz-Carlton Leadership Center, we work to change the landscape of customer and talent experience for some of the largest brands in the world," said Hock. "Our team has delivered some of the biggest launches, innovations, and transformations in luxury in the last 12 months, and seeing our clients lead their markets, drive loyalty, attract new customers, and receive awards for their innovation is the measure of our success. As we move into 2019, we believe that brands that master the convergence of digital and social with the personal and human experience will distinguish themselves as market leaders."
Hock, who will continue to focus on leading the market in luxury experience innovation, expects to see emphasis on a customer journey that leverages personalization, anticipation, and creating wow moments across every channel in the year ahead.
Under Hock's leadership, the Leadership Center has experienced year-over-year growth and is currently on track to expand its delivery capability on every continent in 2019.
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