Sample this - Hotel A has 50 rooms and is mainly dependent on room revenues to stay profitable. Reason - it has only one restaurant, and the management finds it difficult to integrate the traditional server-based PMS with their restaurant POS system. Due to this, they have to manually update the front desk with restaurant bills and other incidental charges to add to the guest folio. Is not it a time-consuming task that can lead to errors like billing discrepancies and even sometimes loss of revenue?
Now sample this – Hotel B, in the same locality, also has 50 rooms but it has a restaurant, gym, spa and a gift shop. With multiple on-premise outlets to sell maximum non-room items, the management here can run the show better than Hotel A even if the occupancy level hovers around 70% to 80%. Then, what really works well for Hotel B? Well, it has several smart POS systems for all its outlets. And, most importantly, the hotel’s cloud-based PMS integrates seamlessly with all the POS systems empowering the management to increase billing accuracy while saving time. Now that is smart hoteliering, don’t you think!
In today’s fiercely competitive market, you need to stay one step ahead of your competition when it comes to adopting technology to grow your hotel business. Or else, you are bound to face operational bottlenecks like Hotel A.
Here is how to deal with this –
During the stay, guests can order food from your restaurants, use the spa, the gym, the travel desk or the gift shop. For all these activities, guests usually pay during check out. . Because, it might not be convenient for them to keep paying every time they have have lunch, get a drink or even buy something from the gift shop. Don’t forget - this is an important part of ‘guest convenience’, too.
So, in such cases, charges need to be posted directly to the guest folio in the Hotel PMS. The whole process needs to be properly streamlined as manually posting the bills can lead to multiple errors. You might end up charging more to a guest and this could lead to guest dissatisfaction. On the other hand, , you may face loss of revenue if you forget to post a certain amount on the final bill.
Now, to avoid such confusion, you must ensure that your Hotel PMS and POS systems are integrated. With such an integration, bills from multiple outlets like F&B point, gym, or spa can be automatically charged to a guest room and the folio can be updated with no manual intervention. This whole process eliminates billing inconsistencies and helps you ensure a pleasant guest experience.
But can you attain this level of automation with an on-premise PMS? No. Because, today’s leading POS systems are all on the cloud. So, it becomes a tough and complicated task to integrate your on-premise PMS with your POS system that is on cloud too. Integrating multiple POS systems with your old and outdated legacy PMS is a mammoth-level hassle, that you’d much rather avoid. Not only is it cumbersome, it is also impractical in this day and age.
Leverage the power of a cloud-based PMS
A cloud-based Hotel PMS can come to your rescue ,in this case. Through open APIs, a cloud-based Hotel PMS can easily integrate with a POS system that is also on cloud. Hotelogix offers unlimited POS outlets which you can integrate to our cloud-based PMS. What this translates to, for you, is having all your hotel-related data under one umbrella, in one single system, on one dashboard. Moving from an on-premise system to a cloud-based PMS gives you the luxury of automation, accuracy, time and most important of all- convenience. We’ve helped thousands of properties, in as many as a 100 countries across the globe, fix their POS-related issues and bring them all under one single cloud-based Hotel PMS. If you too are ready for this transformation, get in touch with us at firstname.lastname@example.org and we’ll be thrilled to show you how.
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Debi Prasad handles Corporate Communications at Hotelogix. He is a writer by passion and profession. As a journalist, he has also worked with some of the leading Indian mainstream newspapers. Reach out to him at email@example.com
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