INTELITY™, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, is now live at the Park James, operated by broughtonHotels, in Menlo Park, California. Park James guests now have access to the INTELITY platform including, a mobile guest app, mobile key, in-room tablets, and TV casting, while their staff is using INTELITY STAFF to organize, manage, and track requests, communications, and work orders on the back end.
“With the Park James Hotel’s reputation for stellar and innovative service and it’s Silicon Valley location, we wanted to create an elevated unique guest experience that leverages modern-day technology,” said Larry Broughton, Founder and CEO broughtonHotels. “The INTELITY platform not only creates a seamless check-in guest experience, it allows us to deliver the bespoke service that our guests at The Park James have come to expect.”
The luxury boutique hotel, located near Facebook headquarters, opened in September 2018 to cater to the tech-savvy business and leisure travelers the area attracts.
“We are so glad to have been selected by the Park James Hotel, which is such a beautiful and well-designed property,” said David Adelson, INTELITY President & COO. “We know the area attracts travelers who are looking for the convenience and experience modern technology provides. We’re happy to support the Park James in providing their guests and staff with the tools needed to ensure an exceptional experience.”
Using the mobile app, guests can expedite check-in, communicate with staff, and activate their mobile key before arriving at the hotel., Guests can access additional services through the mobile app and in-room tablets including dining, reservations and bookings, service requests, provide feedback, and more. Guests can also use the mobile app and in-room tablets, through INTELITY CONNECT, to access INNCOM’s room automation system. The hotel staff uses the INTELITY STAFF back office solution to track work orders, guest requests, and service delivery times, so the management team can monitor all staff activity in a single dashboard.
INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive end-to-end solutions to manage guest experience and staff operations, in a single platform. In 2018, INTELITY merged with KEYPR yielding a combined 15 years of hospitality experience, rapid growth, and the most complete hospitality technology platform on the market. For more information, please visit www.intelity.com.
About Park James Hotel
Menlo Park’s most anticipated new luxury hotel, the Park James Hotel, part of broughtonHotels, brings California craft style and hands-on service to Silicon Valley. With 61 well-appointed guest rooms, a unique outdoor courtyard garden and cocktail bar, along with 1,200 square feet of flexible meeting space among other amenities, the Park James Hotel is suited for every type of traveler. Oak + Violet, the Park James Hotel’s signature restaurant, pays homage to California with a menu featuring high quality, hand-picked, and locally sourced ingredients. For further information, visit https://www.parkjames.com/ or https://www.broughtonhotels.com/.
An innovative and privately held hospitality company, broughtonHOTELS delivers highly specialized services in hotel management, investment, and development. Founded in 2001 by industry leader and entrepreneur, Larry Broughton, the company is well established as an operator of independent, boutique hotels. broughtonHOTELS upholds a strict ethos that emphasizes honesty, integrity, and ethics in all business engagements. The company has a corporate culture of giving back to the communities they serve. Based in Orange County, CA broughtonHOTELS continues to invest in top-flight hospitality talent to support its growing portfolio of 18 managed hotel properties in highly sought-after destinations from California to Illinois. For more information on Broughton Hotels, visit www.broughtonHOTELS.com.
Megan Pope, Vice President of Marketing
Park James Hotel:
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