EU Consumer Law

Booking.com Agrees to EU Demands to Change Travel Offers - Reuters

Excerpt from Reuters

The European Commission said on Friday that Booking.com had committed to end 'manipulative techniques' on its travel site, such as time-limits for making bookings and misrepresentation of discounts.

The EU executive and the Netherlands Authority for Consumers and Markets have been in talks with Booking.com for the past year and accepted commitments the company made to bring its practices in line with EU consumer law.

“As a market leader, it is vital that companies like Booking.com meet their responsibilities in this area,” Didier Reynders, EU commissioner for justice and consumers, said in a statement.

Booking.com said it had voluntarily worked with the Commission and the group of national consumer groups to make commitments benefiting EU consumers.

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