2020 CX Trends In Travel Report

CX Trends Report: Insights from Caesars, Diamond Resorts, Xanterra and More

There’s a shadow looming on the horizon as the CX storm approaches the travel industry. If you want to create a seamless customer experience in 2020, you need to have a plan that harnesses Tech, Data Initiatives, Omnichannel Management and Guest Personalizatio
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2020 CX Trends in Travel Report

EyeForTravel

There’s a shadow looming on the horizon as the CX storm approaches the travel industry. If you want to create a seamless customer experience in 2020, you need to have a plan that harnesses Tech, Data Initiatives, Omnichannel Management and Guest Personalization.

Don’t take my word for it: We’ve interviewed senior executives at Caesars, Xanterra, Vacasa, Diamond Resorts, WhyHotel and Flight Centre who are saying exactly that. 

In the 2020 CX Trends in Travel Report, we’ve compiled all the key trends from AI to VR, complete with survey analysis and expert interviews – so you can learn the strategies you’ll need to revolutionize your Customer Experience offering in 2020 and beyond.

Download the report and you’ll receive dozens of insights over 10+ pages with interviews from Caesars, Xanterra, Vacasa, Diamond Resorts and more. Preview our key takeaways here:

  • Learn why customer experience is a C-Level priority in order to overcome the challenges of budgetary restrictions that over 60% of companies face today
  • Make an impact with in-destination providers to provide for your customers and enhance their loyalty
  • Adapt to the rise of conscious consumerism and make sure your leisure and business travellers demands are heard
  • Discover the Super App secrets that can unite your customer journey and eradicate fragmentation
  • Explore travel-tech automation and learn how AI, chatbots, omnichannel engagement, and other emerging technologies are maturing and proving their worth
  • Rethink skills development and ensure you hire the right people
  • Employ proactive solutions to address CX management, personalization and customer data and analytics
  • Utilise data initiatives and the right travel partners to reap the benefits of efficient customer information management
Every few decades tech revolutionizes the industry and redefines the way we approach Customer Experience in the Travel industry. Our report’s insights are here to help you ride the wave of travel-tech, AI and beyond so that you can provide the best quality CX in 2020.



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