Tishman Hotel Corporation (THC) announced the conclusion of a definitive agreement to retain hospitality inspection specialist Guest Check LLC, of Denver, Colorado, to provide on-going service and facilities inspections for its portfolio of properties.
With properties across the US and in the Caribbean, THC has engaged Guest Check to help both on-site property managers and Tishman executives to monitor property service delivery and adherence to quality standards, to identify staff training needs and to review facility condition. Tishman properties will receive regular inspections of all service areas, physical facilities, food and beverage outlets and guest activities. THC properties are known for maintenance of high standards and these inspections are an integral part of Tishman's quality initiatives.
The agreement concludes an intensive 6 month review of inspection service providers by Tishman. 'We reviewed many of the providers of inspection services and finally selected Guest Check. They provide detailed management-focused inspection reports and utilize experienced professional inspectors, all at a competitive price point,' comments Jim Biggar, THC Senior Vice President.
Rather than having each of its properties contract and manage inspections individually, Tishman executives opted for a standardized approach. This approach provides standard measures across properties, while allowing for property specific differences. Tishman management may review individual property performance as well as compare performance across properties.
'We are pleased to support Tishman in its efforts to ensure the highest quality guest experience. Tishman management clearly understands this challenge, has realistic goals and is actively engaged in this process. This ensures a continued outstanding guest experience across its properties,' comments Derek Wood, Guest Check President.
Guest Check is the sole provider of its Comprehensive Inspection services which evaluate service quality from initial guest reservation through guest check out, including all amenities, guest activities, retail and food and beverage services. The evaluation covers thousands of points of service, all scored against stringent standards. Individual staff performance is also rigorously reviewed and reported to property management.
'Half the challenge in maintaining property performance is having the right management tools,' continues Biggar. 'Guest Check is one of those tools.'
Tishman Hotel Corporation
Tishman Hotel Corporation (THC) is a leading U.S.-based Hotel Management firm, which also provides Asset Management and Hospitality Advisory services. THC manages approximately 9,000 hotel rooms nationwide and in the Caribbean, and in conjunction with its affiliates, has provided services to more than 160 hotels totaling over 80,000 hotel rooms. Hotel Business magazine ranks THC as the #2 independent hotel management company in the nation.
Properties managed by THC include the Eldorado Hotel in Santa Fe, NM; the Warner Center Marriott Woodland Hills and Four Points Sheraton LAX in California; the Crown Plaza Harrisburg in Pennsylvania; the Renaissance Chicago O'Hare, and the Westin Rio Mar Beach and Sheraton Old San Juan in Puerto Rico.
THC is an affiliate of Tishman Realty & Construction Co., Inc., one of the world's premier real estate managers, developers, owners, builders, and advisors, founded in 1898 and headquartered in New York. For more information, please visit www.tishmanhotels.com.
Guest Check LLC
Guest Check LLC is the premier provider of high end resort and hotel inspection services. The Guest Check Comprehensive Inspection is known to be the industry's most comprehensive inspection criteria for high end and luxury resorts. The company provides strategic planning, training and onsite inspection services to many of the world's leading properties. Clients retain Guest Check to help them ensure quality of delivered services and facilities, to achieve or retain AAA or Mobil ratings and to assist in staff development and training. For more information about the company, please visit www.theguestcheck.com.
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