"We regret this situation has occurred and realize this may cause concern for our associates and customers," said Stephen P. Weisz, MVCI president. "We have recently mailed notifications to associates, timeshare owners and timeshare customers and are available to answer any questions they may have."
Although the tapes require specialized equipment to access content, MVCI continues to encourage recommended steps to safeguard against misuse. Included in the notification letters, MVCI is offering to individuals impacted by the situation an opportunity to enroll in a credit monitoring service at no cost to them. After enrollment, each person will be regularly notified of credit report activity so they can take action if needed.
As soon as the backup tapes were discovered missing, MVCI immediately began an investigation to search for the tapes, determine how they disappeared and resolve how to prevent a recurrence. That investigation is ongoing. MVCI also initiated steps to monitor for any unusual activity or possible misuse of the data. Further, the company notified appropriate governmental authorities of this matter.
For those impacted associates, timeshare owners and timeshare customers, the company has established a special contact telephone number of (800) 952-8145 and a website at http://www.vacationclub.com/datasecurity, or impacted individuals may e-mail the company at firstname.lastname@example.org.
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