The Ovation Agent becomes one with your existing property management system to provide seamless access to all of the information stored in your PMS database. Ovation Agent's Intelligent Directories can interact with the property management system to simplify common operator actions such as reservations, wakeup calls, and maintenance dispatching.
The Ovation Agent Sandbox provides your operators with a tool to search and utilize the data in your existing PMS system in a clear and simple manner. Sandbox performs incremental searches as the operator types and provides instant access to any information they need.
Intelligent Agent Scripting
Combine the simplicity of the Ovation Agent Sandbox with the power of Intelligent Agent Scripting to cover all possible call scenarios. Intelligent Agent Scripting allows you to create customized call flow and message scripts that guide agents through completing calls. Scripting is a perfect tool for customizing the information agents should gather from callers when taking all types of hospitality calls including:
Help desk scripting
Ovation Agent Benefits:
Add Powerful Search Capabilities
Reduce Labor Costs
AMTELCO has been a leading provider of communication solutions and telemessaging equipment since 1976 and is well known in various industries for continually developing innovative call center solutions. All AMTELCO products are backed by superior 5-Star Service and support.
For more information on the AMTELCO Ovation Agent software, call (800)356-9148 or (608)838-4194, or visit otheur Web site at ovation.amtelco.com.
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