I am not usually a fan of videos that are forwarded to me from friends. We all know of the inherent security risks involved, however this one did catch my attention.
Why? Although it is a humorous presentation regarding buying ‘Cheap Flights’, it clearly represents an overall consumer sentiment and it is not only limited to airlines. The same principal applies to hotels, cruises etc.
We cover many industries at Nevistas, including all segments of the hospitality and travel industries and as a result we actually receive a large number of emails and calls from ‘consumers’ and many of them refer to this ‘add-on’ pricing.
- Why is a bottle of water in the mini-bar $4.00?
- If I have to pay extra for an aisle seat, do I receive a discount for the center seat?
- I paid $150 for my hotel room, why do I have to pay for a local call?
- And the list goes on.
The artists in the video express their frustration with humor. We expressed ours by checking out and taking our business elsewhere.
In hospitality, Thomas
Enjoy the video!
Thomas Wahl is the founder of Nevistas, a leading online information and knowledge base for the hospitality & travel industries.
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