Officials of Shaner Hotels, a developer/owner/operator that currently owns and manages more than 30 hotels, announced that the company earned eight awards for excellence from Marriott International, Inc.: The Spirit to Serve, Market Share Improvement and Guest Satisfaction at six individual properties. The honors were presented at Marriott’s Courtyard, Fairfield Inn, Residence Inn, SpringHill Suites and TownePlace Suites Brands (CFRST) Conference, held recently in Indianapolis, Ind.
“These honors are especially gratifying in light of the difficult operating environment of past year,” said Lance Shaner, chairman and CEO of Shaner Hotels. “The struggling economy allowed us to refocus on our core values of providing the utmost quality service to every guest that walks through our doors, which also positively affected the bottom line. This strategy is one we pride ourselves on and one that we will continue to perfect in the years to come.”
“We appreciate the recognition and look forward to continuing a leadership role in our respective markets in the future.”
About the Awards
- The Spirit to Serve Award—Shaner Hotels earned this award for its ongoing, progressive community service projects that align its hotels with community goals through balanced in-kind philanthropic donations, coupled with associate volunteer efforts.
- Market Share Improvement Award—Based on gaining market share over its competitive set for 2010, the award was presented to the full-service Chattanooga Marriott in Tennessee.
- Guest Satisfaction Awards—Based on system-wide guest-satisfaction rating for 2010. Six Shaner hotels received top honors:
- Courtyard St. Augustine
- Courtyard Kendall Town
- Fairfield Lakeland
- Fairfield St. Augustine
- Courtyard Mechanicsburg
- Courtyard Newark
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