Technology

Swisscom Hospitality Integrates with FCS’ Solutions to Deliver a Seamless Guest Experience

Swisscom Hospitality Services and FCS Computer Systems (FCS) today announced the integration of their respective applications portfolios. Through a dedicated Application Programming Interface (API), FCS’s i-Guest mobile application ‘talks’ to Swisscom Hospitality’s ConnectedHotel TV & IPTV systems, replacing the TV remote control with the guest mobile phone and further enriching the in-room entertainment experience.

Swisscom Hospitality Services At the same time, guest orders and service requests placed through Swisscom Hospitality’s ConnectedHotel TV & IPTV systems seamlessly integrate with FCS e-Connect and c-Connect for various guest service requests to be fulfilled by hotel’s staff.
 
Swisscom Hospitality offers a suite of convergent guest room solutions including ConnectedHotel TV, IPTV, High-speed Internet Access, Voice over IP and Room Controls, providing hoteliers with multiple media channels to customize the guest experience and to promote their service offerings.  Swisscom Hospitality’s ConnectedHotel TV and IPTV systems in particular engage guests through their interactive user interfaces, and invite them to explore all services offered by the hotel. Swisscom Hospitality’s guest room applications have been integrated with over 80 Point of Sales (POS), property management (PMS) and rating systems.
 
FCS offers a portfolio of both guest-facing mobile apps and hospitality operational solutions designed to improve guest personalization, drive hotel revenues and facilitate service fulfillment. Through i-Guest, hoteliers can extend their hotel brand to the guest’s mobile devices, while putting hotel services in the hands of the guest at all times.  On the back-end side, i-Guest, e-Connect and c-Connect interface with FCS Unicorn to Swisscom’s system for a holistic guest experience from the TV to the Guest’s mobile device.  FCS e-Connect is a web based centralised work order management system for both guest service requests and inter-department job requests, which improves the internal operational flow.  FCS c-Connect is the new cloud enabled version of e-Connect for those hotels that want to subscribe to FCS’ hosted solution or setup a private cloud solution for all their properties at their own datacenter.  FCS Unicorn is the latest cloud enabled universal interface and high-end billing solution which can be installed onsite for multi-property or hosted as a private or public cloud solutions.
 
Using the Smartphone as a remote control
 
Swisscom Hospitality and FCS’ applications now integrate with all key hotel systems – including the hotel’s Property Management System, the PABX and other rating systems – through a single processing interface. This ensures the consistent processing of guest service orders regardless of where they placed the order, be it the TV screen or the guest’s personal device. At the same time, hoteliers can cover their entire guest application needs through the combined Swisscom Hospitality and FCS portfolio at a reduced Total Cost of Ownership (TCO).
 
Integrating the respective features of both parties’ applications, the new Swisscom Hospitality Application Programming Interface (API) is paving the way for a new media use in the guest room. For instance, with i-Guest the guest mobile device can drive the TV screen in addition to performing its own, native features: As soon as it is registered and recognized on the Swisscom-managed network, it serves as an extension of Swisscom ConnectedHotel TV or IPTV and operates the television interface seamlessly as a remote control.
 
“Our integration capability enables far-reaching scenarios for a new guest experience where all guest room functionality becomes mobile and independent of existing room hardware”, comments Thomas di Giacomo, VP Global Service Development for Swisscom Hospitality. “At the same time, Swisscom Hospitality can monitor and manage all application interfaces 24/7 one-stop. We look forward to leveraging this potential through our global partnership with FCS. We can jointly deliver not only in EMEA and Asia-Pacific, but also in the Americas and for chains naturally on a global scale.”
 
“This solution is a breakthrough for all hoteliers that wish to provide more than one way to serve their guests.  Guests now can obtain hotel information and services anytime and anywhere on their own devices or within their room via their TV”, says Akina Ho, VP of Strategy & Global Business Development for FCS. “The partnership with Swisscom ensures that our combined solution can now be consistently deployed globally which solves a major headache for lots of hoteliers that want to obtain a consistent brand image and offering across the world as they expand.”
 
 
About Swisscom Hospitality Services
 
Swisscom Hospitality Services, a subsidiary of Switzerland’s leading Telecom carrier Swisscom, supplies the global hotel industry with integrated technology solutions. We advise hotel chains and groups on the rapidly evolving digitization of their communication services and work with them towards optimizing their IT Total Cost of Ownership. We build and manage convergent hotel networks that integrate both Swisscom and 3rd-party applications. The Swisscom suite of guest and hotel applications includes IPTV, Connected TV, HSIA, Voice over IP, room controls as well as business center and conference solutions. Swisscom works with 2.000+ partner hotels across EMEA, Asia and North America.
www.swisscom.com/hospitality
 
About FCS Computer Systems
 
Founded in 1982, FCS is a comprehensive hospitality technology solutions provider, with an extensive portfolio of integrated products used by more than 4,000 hotels in 32 countries. FCS comprehensive solution is comprised of five main platforms.  FCS Hotel Operation Solution Suite includes a universal interface and billing solution offering onsite or hosted options; an analogue and SIP based voicemail solution, and an Internet bandwidth controlling billing gateway software. FCS e-Solution Platform is a suite of web-based guest serving applications including e-Connect, e-Engineering, e-Housekeeping, e-Concierge and e-Recovery, which will be available on the cloud-enabled FCS c-Solution Platform.  FCS m-Solution Platform is a suite of mobile device applications for field staff to take immediate actions via their mobile devices to service the guests.   These mobile apps are designed to work in conjunction with e-Solution and c-Solution Platforms. The newest innovation is FCS i-Solution Platform which comprised of different mobile device applications running on guests’ own mobile devices allowing them to access hotel information and services anytime and anywhere. For more information, visit www.fcscs.com.
 
For more information, please contact:
 
Arndt Mielisch
Swisscom Hospitality Services
Arndt.mielisch@swisscom.com
Phone: +41 22 740 7545
 
Fion Chu
FCS Computer Systems Limited
fion.chu@planet1world.com
Phone: +852.3195.8085  
 
 



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