Management Appointment First Call Hospitality

Dawn Romeo Named General Manager of Holiday Inn Express & Suites Dallas West

Customer and employee relations expert brings varied skill set to 89-room and suite hotel 15 minutes from downtown Dallas.
Holiday Inn Express & Suites Dallas West
Dawn Romeo Named General Manager of Holiday Inn Express & Suites Dallas West

First Call Hospitality Dawn Romeo has been named General Manager of the Holiday Inn Express & Suites Dallas West, an 89-room and suite property, located 15 minutes from downtown Dallas off of Interstate 30.  This is Dawn’s fourth General Manager position in her 9-year career, having previously managed limited-service and full-service IHG and Hilton hotel properties.

“Dawn has the right combination of skills and experience to lead this hotel,” said Heidi Wilcox, Chief Executive Officer, First Call Hospitality, Inc., which manages the Holiday Inn Express & Suites. “And when you add her stellar customer service record and proficient management background, she is the perfect fit.  We’re thrilled to have her aboard.”

In addition to her aforementioned hospitality experience, Dawn was the Lead Representative for AT&T in Austin, leading the development and direction for sales and customer service for a 94-person team.  She has also worked for Integrated Hotel Solutions Inc. in Houston where she led overall operations for several branded hotels including Hilton, IHG, Best Western and Choice properties.

“I’m excited for this opportunity and I look forward to continue serving our guests, providing them with our high standards, values and amenities,” said Dawn. “I’ve always made customer service a high priority, and the guests make this hotel what it is.  We’ll continue striving to be the first choice for Dallas travelers.” 

Dawn studied Business Management from the San-Fernando Technical Institute and Hospitality Management from the University of Houston.  She holds Certificates of General Manager and Sales & Marketing from IHG Training and Hilton Training facilities.

About Holiday Inn Express & Suites Dallas West

The hotel features a modern atmosphere that is inviting and comforting for its guests, accented with a bright and bold color palette combined with contemporary furnishings.  Guest rooms and suites are equipped with complimentary Internet access, comfortable bedding, upscale bath amenities, flat screen TV’s with premium channels and large desks with ergonomic desk chairs.  All guests of the hotel are treated to Holiday Inn Express signature complimentary Express Start® hot breakfast bar.

The property features all the comforts guests expect including a sparkling indoor pool along with a fitness center, complimentary wireless Internet access and business services including computer access and copier/fax services.

The hotel is ideal for business travelers, with the aforementioned proximity to Interstate 30 and just 15 minutes from downtown Dallas, close to prominent local business such as Wilsonart, OHL, AT&T, the Neiman Marcus Distribution Center and the Garden Ridge Distribution Center.  The hotel also provides 1,450 square feet of meeting space, with a 12 person executive board room and a conference and function center - able to seat up to 100 people comfortably in a variety of set-ups.

The Holiday Inn Express & Suites Dallas West is owned by 4321 Communications Drive LLC and managed by First Call Hospitality, Inc under a license agreement with a company in the InterContinental Hotels Group.  Reservations can be made by calling the hotel directly at (241) 331-0505 or by going to The mailing address is:  4321 Communications Drive, Dallas, Texas 75211.

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