The American Hotel & Lodging Educational Institute (AHLEI) has awarded the New York State Hospitality & Tourism Association (NYSH&TA) with the designation of Certified Guest Service Partner. New York is the fourth partner state association (PSA) of the American Hotel & Lodging Association to achieve this status.
NYSH&TA represents 1,300 member businesses and individuals in the lodging and attractions industry. Its mission is to provide a strong voice for the New York state hospitality and tourism industry and to protect and enhance the financial welfare of the industry.
To earn the designation, every member of NYSH&TA’s 10-person staff completed AHLEI’s Guest Service Gold® training and passed the Certified Guest Service Professional (CGSP®) exam. Kelly Boucher, NYSH&TA’s education and events manager, participated in AHLEI’s Guest Service Gold® Train the Trainer webinar for PSAs presented by Shelly Weir, AHLEI’s vice president, domestic sales; and trainer Emily Ellis, CHE, CHRE, CHT, in June.
“Having our staff go through the Guest Service Gold® program gave us insight into the program so we are better equipped to help our members make the commitment to setting a gold standard of guest service in New York State,” said Jan Marie Chesterton, NYSH&TA president.
About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.
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