Today, Revinate announced that after a thorough selection process, Small Luxury Hotels of the World has chosen Revinate’s cloud-based software solution to provide an Online Reputation Management service for its corporate headquarters in London with 520 affiliate hotels, located across 80 countries.
SLH began looking for a solution when revamping its QA processes. Richard Hyde, Group Executive Director says, “There is no doubt that online reviews are a heavy influencer in guest booking decisions. As we were rethinking our QA process, we knew we needed to include feedback from online reviews to complement our own mystery inspection program, our Club reviews and our general customer feedback.”
The decision to select Revinate as a partner was based on a few factors. Some SLH hotels were already using Revinate and when asked for insight, all provided positive feedback about the software as well as the training and support. And, since SLH is the real champion of small independent luxury hotels, it was important that they went with the leading solution on the market today. Hyde says, “Revinate’s reputation within the hospitality industry was certainly a key factor in our decision to select their ORM service – the fact that they work with several of our respected hotel affiliates means that they have an existing and solid understanding of our requirements and of the luxury marketplace.”
Jay Ashton, Co-founder and CEO of Revinate, says, “It is so rewarding to partner with a group like SLH, which is passionate about quality and customer service. We are looking forward to helping them better track guest sentiment and satisfaction so that they can continue to delight guests staying in some of the world’s most luxurious hotels.”
Revinate helps hotels know more about their guests so they can deliver personalized experiences that create valuable relationships and lifelong customers. Using guest data combined with our marketing engagement platform, hotels can better understand and engage their audiences, increasing loyalty and revenue. Revinate is venture-backed by leading VC Firms, Benchmark Capital, Formation 8, Tenaya Capital, and Tao Capital. Headquartered in San Francisco, with offices in New York, Amsterdam, Singapore, Cape Town and Sydney. Revinate counts 25,000 of the world’s leading hospitality brands as customers. To learn more, please visit www.revinate.com or
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Comprising over 520 hotels in more than 80 countries, the diversity of the individual hotels, and the experiences that they offer, is exceptional. From cutting-edge design hotels to palatial 17th century mansions, city centre sanctuaries to remote private islands, historic country houses to idyllic resorts, Small Luxury Hotels of the World offers only the very best.
Reservations can be made at any Small Luxury Hotels of the World property online at www.slh.com, via the free SLH app, by contacting your favourite travel agent, or by calling an SLH reservations office; to view a listing by country please click here: www.slh.com/contact-us/. For any Media Enquiries please contact email@example.com.
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