Deceptive Online Hotel Booking Sites

AH&LA Applauds FTC Action to Alert Consumers on Rogue Online Booking Sites

The American Hotel & Lodging Association (AH&LA) today welcomed action by the Federal Trade Commission (FTC) alerting consumers about deceptive online hotel booking sites, which trick consumers into thinking they are booking directly with the hotel.

AHLA The American Hotel & Lodging Association (AH&LA) today welcomed action by the Federal Trade Commission (FTC) alerting consumers about deceptive online hotel booking sites, which trick consumers into thinking they are booking directly with the hotel. The agency posted two blogs (see links below) about these deceptive practices, warning consumers of this growing problem and offering advice on how to avoid scams. 

“AH&LA applauds the recent actions by the FTC to warn consumers about rogue online booking websites that are deliberately deceiving consumers by posing as the hotel’s direct booking site, a scam which affects more than 2.5 million bookings a year,” said Katherine Lugar, president and CEO of AH&LA. “These scams leave consumers out in the cold, causing them to not get what they wanted or paid for, and leaving them to deal with everything from additional room charges, cancellation fees or service charges and accessibility problems.  

“It’s clear the FTC recognizes that consumers are indeed being harmed by these rogue sites. The FTC’s actions further validate our concerns and we remain optimistic that the regulators will crack down on rogue online booking sites.” 

Please click on the links below to read the FTC’s blog posts. 

Consumer Information: http://www.consumer.ftc.gov/blog/did-you-book-night-hotels-site 

Business Blog: https://www.ftc.gov/news-events/blogs/business-blog/2015/07/business-travelers-check-it-out-you-check 

For more information on the deceptive practices of online booking sites and what consumers need to know, please visit www.ahla.com.

 

Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AH&LA) is the sole national association representing all segments of the 1.8 million-employee U.S. lodging industry, including hotel owners, REITs, chains, franchisees, management companies, independent properties, state hotel associations, and industry suppliers. Headquartered in Washington, D.C., AH&LA provides focused advocacy, communications support, and educational resources for an industry generating $155.5 billion in annual sales from 4.9 million guestrooms.



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