Reservation Sales Training

Kennedy Training Network Announces Its First ELearning Course On New LearnerNation Platform

KTN To help promote sleek, modern learning platform that drives learner engagement.

Doug Kennedy KTN announced today a marketing alliance partnership with LearnerNation, a performance management system used by over 250,000 individuals in 2,300 organizations including Fortune 500's such as MasterCard, LG, Liberty Mutual, Pacific Gas & Electric, Southern California Edison, and luxury brands such as Cartier and Celebrity Cruise Lines. KTN will help promote the LearnerNation platform to its hospitality industry client companies and brands. 
“I have been involved with designing eLearning courses since the early 2000’s,” said Doug Kennedy, President of KTN.  “So far most of the programs out there have been quite frankly boring for the learner to use.  LearnerNation makes it super easy to create, modify and manage interactive and engaging course content on both a department and enterprise level.” 
Kennedy explained that the first course that is now available will be KTN’s Hotel Reservations QUEST program, which is designed to help reservations agents capture and convert inquiry calls from today’s over-informed, distribution channel surfing callers.  Additional KTN courses will be introduced as eLearning modules over time. 
“Case study after case study has proven that teams using LearnerNation have seen significant increases in Knowledge Performance Scores, and companies paying attention to the development of their employees have seen substantial net profit increases with more employees hitting bonuses for exceeding goals,” said Michael McCord, LearnerNation Founder and CEO. “Best of all, Forbes recently recognized LearnerNation's unique specialization in millennial workforce development.”
“Our marketing alliance with Doug Kennedy and the Kennedy Training Network will help us expand further into the hospitality industry, which we see as greatly benefiting from our unique approach given its relatively high turnover as compared to other industries,” he added.  “We’re also excited that Doug and the KTN team will be available to assist our hospitality clients with developing content related to sales and guest service.”
About Kennedy Training Network
Kennedy Training Network (KTN) is the lodging industry’s best source for customized hotel training workshops, conference presentations, and private individual hotel team webinars.  KTN specializes in reservations sales, hospitality and guest service excellence, hotel sales training, and front desk upselling.  KTN is also a leading provider of hotel telephone mystery shopping for hotel brands, management companies, and individual hotels from all market segments. Contact KTN at or call (866) 922.4662 or visit
About LearnerNation
LearnerNation is a performance optimization platform that drives employee engagement, KPI’s, and revenue performance. The team at LearnerNation works with over 250,000 individuals in 2,300 organizations including multilingual and multinational distributed teams in Fortune 500's such as MasterCard, LG, Liberty Mutual, Pacific Gas & Electric, and luxury brands such as Cartier, Chopard, and Celebrity Cruise Lines. With a unique specialization in team performance optimization, LearnerNation helps develop better ways for people to optimize themselves as individuals, teams, and throughout organizations. LearnerNation maintains a 95% Customer Retention Rate in an industry where the average attrition rate is 25%. We are a solutions oriented company that drives revenue and KPIs for our customers and partners.  Contact LearnerNation at or call (866) 622-4997 or visit

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