The App That Helps You Monitor And Manage Your Hotel Staff

What’s Good for Guests is Good for the Staff is Great for Management

The hospitality industry is quickly recognizing that guests want to use their mobile devices. According to data from PhocusWright, mobile will account for more than 25 percent of U.S. online travel bookings by 2015.

GrouperVise

The hospitality industry is quickly recognizing that guests want to use their mobile devices.  According to data from PhocusWright, mobile will account for more than 25 percent of U.S. online travel bookings by 2015. However, consumers are not only looking to book travel, but they want to use it to interact with their hotel or resort.  The emerging trends are to use your mobile phone or tablet to do everything from unlock your room door to contact the concierge to order room service.

Currently, Hilton offers keyless entry technology at more than 4,100 Hilton properties globally. In 2016, they plan to expand this across 11 of its brands globally.

With the addition of mobile-enabled room keys, guests can now check in, select their rooms and access their rooms upon arrival entirely by using the Hilton app on their smartphone.

This level of interaction borders on self-service, but it’s anything but that.  It actually means the hotels themselves have to be equipped to interact on their end with their guest’s mobile needs.

From a management perspective, this presents a ‘next-level’ service opportunity as well as a chance to more efficiently monitor and manage their staff.  Apps that provide capabilities like geo-location, messaging, white boarding, photo-sharing, Push-to-Talk, map markers, etc… can be used to move staff around the grounds where they’re needed…like pieces across a chess board.  The benefit of the response time alone would be impressive, but the app itself becomes a ‘mid-manager’ to give orders and confirm completed tasks from the staff. 

Ideally, there are some instances where guest could posts/send request directly to the staff making the communication even more seamless.  This has the added benefit of empowering staff members as well. 

Housekeeping can alert maintenance of something broken in a room while they’re cleaning it.  A hotel bartender could take a picture of a guest they’ve asked to leave, so security knows to not let them in again.  A room-service waiter could drop markers on rooms and make notes for special requests.

Discover the benefits of the Groupervise app yourself with a full-function demonstration of the app’s content and features. Register for a demo today at www.groupervise.com/hospitality/


This article is brought to you by GrouperVise - Makers of the App that Helps you Monitor and Manage your group 



Logos, product and company names mentioned are the property of their respective owners.