Enhancing the guest experience means delivering more personalized and relevant messages and offers, based on individual guest wants, needs, situations and preferences. It means making guests feel special, appreciated and comfortable.
It means recognizing and acknowledging their value and anticipating and catering to their needs. It means harnessing the power of next-generation technologies and data analytics, putting guest-centric processes in place, and creating the right organizational culture across all parts of the property.
In this upcoming webinar, Jeff Zabin, Research Director of Starfleet Research and an expert on benchmarking best practices in hospitality technology, and Luke Pfeifer, Program Manager for Agilysys, will discuss the critical role that guest-centric strategies and advanced technologies play in upgrading the hotel guest experience.
Joining Jeff and Luke will be Ed Nickelson, Director of Information Technology at Pinehurst Resorts, who will share some of his own experiences in upgrading the guest experience.
When: Wednesday, April 20, 2016, 2:00 PM EST
Logos, product and company names mentioned are the property of their respective owners.