Hotel Booking Trends

Online and Mobile Bookings Continue to Strengthen Hotel Performance

North American Hotels Capitalize on Digital Trend Continuing into 2016


Hotel industry performance is strengthening, with Q1 2016 revenue per available room (RevPAR) increasing 1.0 percent year-over-year, fueled by online and mobile bookings. According to data from TravelClick’s North American Distribution Review (NADR; Q2 2016), bookings through online travel agents (OTAs), hotel company websites ( and in-person travel agents (global distribution systems / GDS) experienced the most growth in bookings in the first quarter, continuing the online / mobile trend from 2015. TravelClick’s NADR report aggregates hotel bookings by channel for the transient segment (individual leisure and business travelers). 

In Q1 2016, the OTA (which includes,, etc.), and GDS channels all experienced healthy growth in the transient segment, up 5.8 percent, 4.5 percent and 1.8 percent, respectively. Hotel Direct (calls made directly to the property and walk-in customers) and calls to a hotel’s 800-number (the CRO channel) decreased sharply by -9.7 percent and -5.8 percent, respectively. Average daily rates (ADR) across all channels also increased 2.0 percent compared to Q1 2015. Based on reservations that are currently on the books for Q2 2016, TravelClick expects to see additional positive growth, particularly for the OTA and channels, when the quarter is complete (see chart below). 

“As we move deeper into 2016, it’s clear that the rapid adoption of online and mobile bookings is here to stay. Consumers continue to migrate away from antiquated forms of technology and are moving permanently into the digital sphere in all aspects of their lives, including travel,” said John Hach, TravelClick’s senior industry analyst. “The OTA, and GDS channels are all growing in importance and delivering significant revenue for hoteliers, continuing on from the momentum that emerged throughout 2015.” 

Share of Transient Rooms Sold by Channel

Table - Share of Transient Rooms Sold by Channel 

The table illustrates the share of transient room nights by channel based on actual reservations. 

For Q2 2016, transient ADR is ahead by 1.9 percent, with the OTA channel generating the highest ADR growth, up 3.5 percent.  

The TravelClick North American Distribution Review is based on data for 25 major North American markets, comprising 231 million annual room nights and $37 billion in annual room revenue.

About TravelClick, Inc.

TravelClick ( provides innovative cloud-based solutions for hotels around the globe to grow their revenue, reduce costs and improve performance. TravelClick offers hotels world-class reservation solutions, business intelligence products, and comprehensive media and marketing solutions to help hotels grow their business. With local experts around the globe, we help more than 38,000 hotel clients in over 160 countries drive profitable room reservations through better revenue management decisions, proven reservation technology and innovative marketing. Since 1999, TravelClick has helped hotels leverage the web to effectively navigate the complex global distribution landscape. TravelClick has offices in New York, Atlanta, Chicago, Barcelona, Dubai, Hong Kong, Melbourne, Orlando, Shanghai, Singapore and Tokyo. Follow us on and

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