Kennedy Training Network Inc., USA, announced the publication of a new book by KTN President Douglas Martin Kennedy. ”So You REALLY Like Working With People?”: Five Principles For Hospitality Excellence is a fun and fast moving book that will inspire both frontline colleagues and top-level hospitality leaders.
In his new book goes beyond offering traditional hospitality concepts such as “telephone skills,” “using customer names,” and “techniques for handling complaints,” all of which have been covered again and again by others. Instead, readers explore the true heart of hospitality, because that’s where it all starts.
This book draws on the many hospitality lessons Doug learned from personally training more than 20,000 managers and frontline staff of hotels, resorts and lodging companies of all types throughout North America and worldwide since 1989, most often in groups of 5 to 25 at a time. Many of the stories shared herein originate from the hospitality superstars he has met in doing so. Doug’s content also comes from his 19 years working as a frontline customer service employee, including eight years in the hotel business and 11 years working his parents’ small business from age 9.
By reading his “Five Principles for Hospitality Excellence,” readers will not only learn how to deliver service experiences that foster customer loyalty and “word of click” social media advertising, but they will also learn how to have a lot more fun along the way!
Here is a link to purchase Doug’s new book at Amazon:
About Kennedy Training Network, Inc.
Kennedy Training Network, based in Hollywood, FL, is the lodging industry’s best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and hotel sales training. Services including traditional on-site hotel training workshops, private individual hotel team webinars, and telephone mystery shopping. Additionally, KTN promotes Doug Kennedy as a conference speaker for lodging and tourism industry associations, hotel brands, management companies, and other travel and tourism affiliation groups. For information visit: www.kennedytrainingnetwork.com or contact them via e-mail at: Info@KennedyTrainingNetwork.com
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