Future Growth 2020: Insights To Action

White Paper Identifies Talent Challenges for Future Growth and Profitability for the Hospitality Industry

In the face of evolution and disruption brought by technology, business leaders at the Visionary Leaders Roundtable in Miami 2016 provides the hospitality industry ideas on what can be done to address the changing marketplace and make data-driven decisions.

Florida International University

FIU’s Chaplin School of Hospitality & Tourism Management (CSHTM) and its Institute for Hospitality & Tourism Education & Research (IHTER) released a white paper titled Future Growth 2020: Insights to Action. In the face of evolution and disruption brought by technology, business leaders at the Visionary Leaders Roundtable in Miami provided the hospitality industry solutions to address the changing marketplace and make data-driven decisions.

Cover page: Future Growth 2020: Insights to ActionAuthored by Dr. Miguel Alonso, Jr, director of economic development and research, at Chaplin School of Hospitality & Tourism Management at Florida International University (FIU), and Jia Zhu, account manager at the Institute for Hospitality and Tourism Education and Research (IHTER) at Florida International University, the paper explores insights, ideas and pertinent questions arising from the intellectual exchange that took place at this executive forum in early 2016. Presented exclusively by the Rainmaker Group, the roundtable brought together industry leaders who brainstormed ideas for driving industry’s future growth on the topics of The Talent Gap – Top Industry Challenge, Monetizing Data and Predictive Analyticsand Amplifying the Customer Experience.

“In response to what industry has asked of us, we are actively moving to produce graduates who can bridge the hospitality industry’s strategic data needs to the practical application of the data in the field. “– Mike Hampton, dean, Chaplin School of Hospitality & Tourism Management

To download the white paper in English, please visit https://ihter.fiu.edu/product/white-paper-future-growth-2020/. For more information on IHTER and the white paper, contact Jia Zhu at jiazhu@fiu.edu or at 305-919-4136.



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