Resort, hotel and spa operators from award-winning and forward-thinking luxury properties across the globe will convene March 28 to 30 in Toronto, Canada, for ResortSuite’s User Conference. Hosted at the iconic Omni King Edward Hotel, the two-day interactive event includes an advanced education program with topics such as revenue management best practices and the latest hospitality technology trends.
Attendees include a wide variety of hospitality executives—from VPs of Operation and General Managers, to IT Managers and Spa Directors. Confirmed attendees include prestigious properties such as Champneys Health Resorts in the United Kingdom, Hershey Entertainment & Resorts, Montage Hotels & Resorts and Omni Hotels & Resorts.
“Today’s modern travelers expect authentic integrated experiences of wellness, leisure, dining and culture. The freedom to personalize and plan their entire stay under a single online booking session has been proven to increase revenue across amenities for destination properties. Our User Conference is an opportunity for our customers to learn to use ResortSuite to its fullest potential, as the necessity to integrate technology to deliver superior guest experiences has never been more vital.” says Frank Pitsikalis, ResortSuite’s Founder and CEO.
Interactive Keynotes, Advanced Education and Breakout Sessions
Excitement is building for the exclusive keynote speeches from Dr. Bryan K. Williams, a noted authority on service and leadership excellence and author of “How to Serve a VIP.” His interactive keynote sessions entitled “Leading A 5-Star Service Team” and “The Power of Preferences” will educate ResortSuite users on how to build a highly engaged service team and analyze case studies from customers that deliver the “Wow Factor” to guests using the features built within ResortSuite.
The ResortSuite User Conference is also packed with general sessions shedding light on its product roadmap, online guest engagement strategies, and advanced revenue management. Being a fully-integrated hospitality software, there will also be breakout sessions specific to PMS, SPA, CATERING, GOLF, CLUB & F&B. The schedule allows ample time for attendees to network and exchange ideas in a casual environment while taking in Toronto’s lively and diverse downtown culture. The opening Cocktail Reception will be held at the world-renowned Hockey Hall of Fame.
ResortSuite is the global leader for fully integrated, guest-centric hospitality management software solutions. Developed specifically for hotels, resorts, spas, and clubs, ResortSuite is built on an Oracle database, and includes modules for PMS, SPA, CATERING, F&B, GOLF, SKI, CLUB, RETAIL and CONCIERGE. All modules share common core capabilities to streamline operations and enhance the guest experience, and are accessible through the web and mobile devices. Hospitality partners include Miraval Resorts, Omni Hotels and Resorts, Jumeirah Group, Hershey Entertainment and Resorts etc. To request a demo, visit www.resortsuite.com.
Nancy Griffin, Principal
Sydney Pope, Claudine Ting
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