Excerpt from Tnooz
Nearly 60% of respondents to a Business Travel Coalition poll say they would likely book away from Marriott International because of its new 48-hour cancellation policy.
The policy imposes a one room-night penalty for cancellations within 48 hours of check-in.
The BTC polled 216 travel manager and travel management company executive respondents from the US, Canada, UK, Ireland, Spain, Switzerland, UAE, Belgium, Bonaire, Serbia, Scotland and Germany.
The results indicate that Marriott may feel a dent in its business: 30% of respondents says they are weighing whether to restrict their travelers from using Marriott properties, and 68% said they will seek to negotiate an exception to the cancellation policy for their travelers.
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