Webinar - Maximizing Production Via The Voice Reservations Channel In 2018

TRACK/ResortsandLodges.com and Doug Kennedy Announce Upcoming Webinar for December 19

The word Webinar on a computer screen
Webinar - Maximizing Production via the Voice Reservations Channel in 2018


As part of its ongoing commitment to education and training, TRACK Hospitality Software and ResortsandLodges.com are pleased to announce their next sponsored quarterly webinar with Doug Kennedy, the lodging industry’s most experienced sales and guest service trainer. The webinar, titled Maximizing Production via the Voice Reservations Channel in 2018, will take place at 11am CST on December 19th, 2017. To register click here.

Members of the lodging industry can join in as industry expert Doug Kennedy presents an overview of management action steps your leaders should take to maximize conversions and also foster upselling to higher-rated accommodations. Topics for the webinar include:

  • How to encourage more website visitors to call

  • Best practices for measuring reservations sales productivity

  • What can be done to encourage agents to sell higher rated accommodations drive ADR

  • Considerations in implementing staff recognition and incentives

  • How to train your agents to sound like in-house experts they are paid to be

KTN President Doug Kennedy is the lodging industry’s leading expert in reservations sales, having conducted training for top tier companies across all market segments for over two decades. His hotel clients have ranged from five star hotels such as large as The Venetian Las Vegas (7,000+ rooms) to small luxury inns such as the Castle Hill Inn Newport, RI (35 rooms). He has extensive experience in training non-traditional segments such as all-inclusive resorts, historic inns, ski lodges, and vacation rental companies.  Over the years he has conducted corporate sponsored training for most of the major hotel brands.

“A major goal for us since 2016 has been to further establish ourselves as thought leaders within the independent lodging and hospitality industries, and a major part of this initiative is connecting with other thought leaders in travel,” said ResortsandLodges.com CEO, Ryan Bailey. “Our partnership with Doug Kennedy allows us to offer our customers and partners one of a kind access to one of the top thought leaders in hospitality and reservations sales.  Increased complexity in guest communication demands that property owners, reservations managers, and agents have the tools required to maximize production.”

“Besides engaging me to conduct the regularly scheduled private webinars throughout the year exclusively for their clients, it’s very generous of Resorts and Lodges to also hire me to present free webinars open to help our entire industry move ahead,”  said Kennedy about this unique opportunity.  “I truly hope to provide everyone with some tangible action steps for improving sales in 2018 during this webinar.”

Kennedy’s monthly hotel sales and guest service training articles inspire readers worldwide.  Kennedy Training Network is our marketing alliance partner, and we are pleased to provide this 2017 webinar series as a value added feature for our clients, prospects and the industry at large.

In January 2017 TRACK kicked off a new Webinar Series for Managers and Agents to help businesses get the most out of this enterprise software.  These weekly discussions center around new product releases, as well as helping managers and agents unlock the power of TRACK’s CRM.

About TRACK:

TRACK™ Hospitality Software is a leading all-in-one cloud communication platform for lodging companies.  It provides TRACK Pulse, the first Cloud Voice, Email, Text, Chat and now Secure Messaging platform built specifically for the needs of independent Hotels, Resorts and Vacation Rental Management Companies. In addition TRACK offers a suite of consulting and professional services to help reservations, sales, marketing and revenue teams increase conversions and customer delight. To learn more visit www.trackhs.com.

About ResortsandLodges.com:

ResortsandLodges.com® is a comprehensive online resource for leisure travel with access to unique accommodations worldwide. The site provides the ability to plan and book memorable experiences at resorts, vacation rentals, cabins, holiday rentals, villas, condos, cottages, lodges, boutique hotels, B&B's and vacation hotels. Founded in 1998, ResortsandLodges.com was one of the first major leisure travel sites established online, and has received numerous awards and accolades for web design, outstanding usability, fast page loading speeds, and skillful information display.

ResortsandLodges For Business puts today’s vacation properties in front of millions of travelers annually using comprehensive business listing techniques and strategic digital content marketing. Our team of industry experts manages Search Engine Marketing (SEM), Pay-Per-Click Advertising (PPC), Display and Banner Advertising, Email Marketing Automation, and Drip Email Marketing for properties across North America. In addition to these managed services, ResortsandLodges also has a dedicated website development and implementation team, giving independent properties a comprehensive suite of services to choose from to gain brand dominance over their competition. Visit business.resortsandlodges.com to learn more.

About Kennedy Training Network:

The Kennedy Training Network (KTN), launched in 1996, is a leading provider of hotel telephone mystery shopping, offering reservations mystery shopping, hotels sales mystery shopping and telephone hospitality assessments. KTN is also the lodging industry’s best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and group or conference sales optimization. KTN's President, Doug Kennedy, has been creating and delivering customized hotel sales, hospitality and reservations sales training for the lodging industry since 1989. For more information email us at info@kennedytrainingnetwork.com or call us at 866-922-4662.

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