ResortSuite User Conference

ResortSuite to Host 2018 'Engage' User Conference April 9-11 in Toronto, Canada

Conference to deliver advanced education to customers in a discussion focused setting with interactive keynotes from wellness and guest experience expert Eric Stephenson


ResortSuite welcomes resort, hotel, spa and club clients from around the world to Toronto April 9-11thfor its second annual User Conference with the theme “Engage”. Hosted at the historic Omni King Edward Hotel, the three-day interactive conference will allow customers to explore new and upcoming enhancements, discuss their operations and best practices in detail, and take an active role in the future of hospitality technology. 

This year’s attendees cover a wide variety of roles within the hospitality industry including Owners, VPs of Operations, Directors of Technology, Spa Directors, Golf Directors and General Managers. Confirmed attendees include luxury properties such as Champneys Health Resorts in the United Kingdom, Miraval Resorts, Montage Hotels & Resorts and Omni Hotels & Resorts. 

“This year, we wanted to bring our customers together to discuss the future of the hospitality industry. The world of hospitality is constantly changing, and the new generation of travelers has very different expectations. The purpose behind this year’s conference is for our customers to learn and take advantage of the opportunities ResortSuite offers to engage with the guest of today, and also to discuss plans and upcoming enhancements as we head into the future of the guest experience,” says Frank Pitsikalis, ResortSuite’s Founder and CEO. 

ResortSuite is proud to have its partners including Duetto, ResDiary, Shift4 Payments, SiteMinder and Yellow Dog Software sponsoring this year’s User Conference. 

Enlightening Keynotes, Advanced Education and Engaging Discussions 

The keynote addresses will be delivered by Eric Stephenson, Chief Wellness Officer of imassage, Inc., and an industry expert in staff relations and the guest experience. As Co-Founder of imassage, Inc., his experience as an entrepreneur, consultant and speaker in the Wellness Industry have taken him around the world over the past 10 years. Eric will lead off the conference Tuesday morning with a session entitled “Five Secrets of a Highly Engaged Team”. He will then delve into “Superstar Service Recovery” in Wednesday morning’s keynote address.

The ResortSuite User Conference will take the time to explore major modules and areas of operation, while also focusing on industry hot topics such as revenue management, marketing and IT best practices. The schedule allows ample time for attendees to network and exchange ideas, both at the conference and at conference events held in the great city of Toronto. The opening Cocktail Reception will be held on our very own Toronto Harbor aboard the Captain Matthew Flinders ship.

About ResortSuite 

ResortSuite is the global leader for fully integrated, guest-centric hospitality management software solutions. Developed specifically for hotels, resorts, spas, and clubs, ResortSuite is built on an Oracle database, and includes modules for PMS, SPA, CATERING, F&B, GOLF, SKI, CLUB, RETAIL and CONCIERGE. All modules share common core capabilities to streamline operations and enhance the guest experience, and are accessible through the web and mobile devices. Hospitality partners include Miraval Resorts, Omni Hotels and Resorts, Jumeirah Group, Hershey Entertainment and Resorts etc. To request a demo, visit


Sydney Pope
Sales & Marketing Manager
1.416.259.0715 x2008

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