Personalized CX isnt going away - for your customer, it is now an expectation rather than a luxury. Leapfrog the competition and discover what the industry experts are doing to game CX and deliver a quality personalized experience to their customers. continue reading →
Webinar - Turn Your Inbound Reservations Team Into Sales Hunters!
As part of its ongoing commitment to education and training, TravelNet Solutions is pleased to announce their next sponsored webinar with Doug Kennedy, the lodging industrys most experienced sales and guest service trainer. The webinar titled 'Turn Your Inbound Reservations Team Into Sales Hunters!' will take place at 11:00 am CT on February 21st, 2020. continue reading →
For more than a decade, STAAH has been benefitting the community at large through thought leadership content and one-of-a-kind events in the industry. Taking a leap further in 2020, is the webinar series - The Big Insight, which will provide a unique platform for accommodation providers, to get educated on latest and future trends of this dynamic sector. continue reading →
Providing one experience to fits all website visitors is no longer an option. With up to 98% of customers abandoning hotel websites without booking, the majority of data hoteliers can action lives within the 2% of guests who decide to book. continue reading →
Squeezing out revenues at every opportunity whilst still delivering a superior CX - is now top priority for travel companies. Margins are under pressure and customer expectations are rising. Those companies who crack this new status quo will be the real winners. And it all comes down to data. continue reading →
Personalization in the hospitality industry isnt a new concept. Hotels often provide personalized in-room and on-property experiences, so why should the website experience be the same for all visitors? continue reading →
EMAT Field Auditor leverages cutting-edge mobile and web technology to help auditors and organizations improve their bottom line by spending less time and money conducting energy audits. Built by energy engineers for energy engineers, EMATs cloud-based software allows for quick movement through the entire energy auditing process. continue reading →