In the heart of Palm Springs, a once nondescript Howard Johnson motel with an on-site Dennys restaurant is now the Ace Hotel & Swim Club, replete with outdoor fireplaces, live music by the pool, a vintage photo booth and Middle East-meets-California fusion dining.
Emotional intelligence has become a must have in the modern work world, and instilling it in your firm starts in the C-suite, says author and meditation expert Leah Weiss.
Tech companies have for many years been trying to automate the guest arrival experience. First, front desk kiosks were placed in lobbies of some hotel brands, yet guests walked right by them even if there was a long line at reception. Next, smart phone check-in was to be the answer. Yet despite all the hype, utilization has been extremely low.
Alexa, where can I get good sushi around here? Digital concierges have arrived, bringing hotel guests unprecedented levels of personalization and control.