Initiative Includes Training, Placement for Opportunity Youth in High-Demand Markets
Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says 'Now more than ever, your guests experience at the front desk impacts the financial success of your hotel.' In the past we all learned that 'an unhappy guest tells 9 or 10 others...' but in the era of online guest reviews and social media postings those numbers grown exponentially.
As part of the ServSafe Workplace platform, this training educates learners about unconscious bias with hospitality industry-specific examples presented through modules for employees and managers.
Dallas Mayor Michael S. Rawlings joined the American Hotel and Lodging Association (AHLA), the American Hotel and Lodging Educational Foundation (AHLEF), the Texas Hotel and Lodging Association (THLA), and the Hotel Association of North Texas (HANTX) to announce two local grants totaling $75,000.