The 'Make Mom Proud' Standard for How to Treat Your Customers
Blockchain is one of the biggest buzzwords in technology today, but confusion exists about what it is exactly. Wharton's Kevin Werbach provides clarity in his new book.
If the stock market serves as a leading indicator of times to come, the economy in 2019 is likely to slow in comparison to the one to which weve become accustomed. Despite this trajectory, other factors still signal that the hotel industry isnt likely falling off a cliff anytime soon.
When you read a cross-section of negative comments from online reviews and guest surveys, its easy to recognize a common theme across all lodging operations: 'Heart failure.' More specifically, I am referring to the failure to understand the true heart of hospitality, which is 'caring about as well as caring for others.'