Blockchain is one of the biggest buzzwords in technology today, but confusion exists about what it is exactly. Wharton's Kevin Werbach provides clarity in his new book.
When you read a cross-section of negative comments from online reviews and guest surveys, its easy to recognize a common theme across all lodging operations: 'Heart failure.' More specifically, I am referring to the failure to understand the true heart of hospitality, which is 'caring about as well as caring for others.'
'For me, safety is personal.' This was the statement which lingered in my mind, as Robb Monkman, Founder, and CEO of React Mobile, told me his story.
With the advent of technology, many activities previously performed by live humans have been replaced by automated methods. Is it really an improvement, or has the industry gone too far?