This is the final article in a preview series of H2Cs Global CRM Study, a collaborative report that leverages interviews and a global survey to explore the current state of CRM in the hospitality industry.
Just like your auto mechanic checks your cars health you can completely review your hotels financial performance and get a clear reading on as many as 21 different flow thru performance points. Further to that you can even see what you need to do in most cases to correct the results! Its what I call super revealing.
Halloween isnt the only spooky theme in October. The witches, goblins, and ghouls have to share this month with something just as scary... cybersecurity hackers.
Now that the GDPR has been in effect for over a year, the workgroup continued their work to publish an updated white paper. The group went beyond cleaning up and clarifying the output of the first phase by providing guidance regarding data processing agreements, clarity through communicative FAQs and perspective through the creation of a '12-Step Prioritized Approach to Privacy Regulation Compliance.'