Topic - Features

Jeff Bezos’ famous quote on the success of Amazon is 'The secret to that is to focus on the things that don’t change in your business.' The example he specifically used was, 'So people today want fast shipping. And they’re going to want faster and faster shipping in 10 years... so that’s going to matter today and tomorrow.' continue reading →

Its the people in your hotel that make the difference to your guests’ experience. The industry training expert, Doug Kennedy, shares thoughts and tips on achieving excellence in your hospitality journey. continue reading →

A night of playing board games has become a visit to the escape room, going to the park with the kids has become a trip to the climbing gym, and beers out with friends has turned into themed tours of local pubs, notes Forbes. Though millennials’ insatiable desire to do things rather than collect things has led the surge in the experience economy, the desire for experiences certainly isn’t limited to just one generation. continue reading →

Are there any truly differentiating luxury hotel brands? Let’s face it, the vast majority of 'luxury' hotels still fall into the category of 'traditional' luxury. There are numerous hospitality brands these days competing in the luxury realm and there is no real definition for, and distinction between, what is luxury vs. for example, upscale. continue reading →

Amazon has set the chessboard to succeed in the travel vertical – in a way that is not expected. continue reading →

'For me, safety is personal.' This was the statement which lingered in my mind, as Robb Monkman, Founder, and CEO of React Mobile, told me his story. continue reading →

When those in the hotel industry talk about selling hotel rooms, the conversation frequently turns to a diatribe on direct bookings - the great need for them, how to get them, how much money to spend on them, and how to keep them. If this industry is to evolve, the direct-booking debate also must change. continue reading →

Beyond the nifty tech-based personalization apps and customized travel perks, what’s truly amazing about Delta is that during every encounter with an airline staff member they always remember to thank me for my business in a sincere and authentic way. It seems that a lot of brands are attempting this, but the 'thank’s for your loyalty sir' I get elsewhere is usually disingenuous, feels scripted, and seems insincere. continue reading →

Amazon frequently receives credit for successfully employing machine learning to engage consumers and drive sales with its well-known recommendation engine, which generates 35% of the company’s revenue, according to McKinsey. However, competitor Walmart has a surprising amount of machine learning activity going on behind the scenes. continue reading →

Beneficial both for the guest and the hotel, self-service represents an important part of hospitality’s future continue reading →