Topic - Features

The 'Make Mom Proud' Standard for How to Treat Your Customers continue reading →

In this third and last article, we look at what an ideal QA program would look like, in the hope that third-party QA companies, and/or internal QA programs are listening and decide to upgrade their assessments and programs. continue reading →

For the past four years the opening of dual-branded properties has been very popular among hotel developers. The perceived benefits of building a property with two or more brands are many, including - Efficiencies in the construction of the facility (ex. one laundry room for two hotels) - Efficiencies in the operation of the hotels (ex. shared staffing) etc. continue reading →

Seems like just about every conference I speak at lately has another speaker addressing some topic related to 'those Millennials.' Likewise, seems like at least once a week every lodging publication I read has an article about the challenges of marketing to or the managing of Millennials. I certainly understand that this is an entertaining subject and there is value in personifying the demographics of various age groups for analytical purposes. Yet lately it seems to me that this is being taken too far. continue reading →

As Hilton Nears 100-Year Milestone, New Research Uncovers a World-Changing Impact continue reading →

Author Nick Craig explains how knowing your purpose can provide sound footing in today's business environment. continue reading →

Consumers today continue to seek exciting and unique experiences when they travel, and the lines between hotels and alternative lodging options, such as Airbnb, continues to be blurred. continue reading →

In the heart of Palm Springs, a once nondescript Howard Johnson motel with an on-site Denny’s restaurant is now the Ace Hotel & Swim Club, replete with outdoor fireplaces, live music by the pool, a vintage photo booth and Middle East-meets-California fusion dining. continue reading →

Services that fail to change with the times, fall out of use: Robust, third-party QA programs are, surprisingly, one such otherwise valuable service that we may see disappearing as social media are increasingly used by guests and management alike, to determine the state of affairs and rankings of hotels and resorts. The replacement of professionals by amateurs, who are armed with a little knowledge and the full confidence of their own particular experience, is not necessarily an improvement; but it is certainly a reality. continue reading →

New Wharton research shows that marketers are incorrectly crunching data and potentially getting wrong answers — and costing companies a lot of money. continue reading →