Topic - Features

While the hotel sales environment has completely transformed, hotel sales training models seem to be stuck in the 1990’s. When I meet hotel leaders at industry conferences it seems most recognize the profound changes such as the emergence of third-party planners and the migration to online RFP tools (CVENT, CVB Platforms and social sites such as The Knot.) Yet most leaders seem to be unclear on what it takes to outsell the competition these days. continue reading →

According to a new Expedia Group study released today, price and guest ratings carry more weight than brand value as key attributes to hotel property selection, showing that independent hotels can more effectively compete today with their branded counterparts. continue reading →

With the advent of technology, many activities previously performed by live humans have been replaced by automated methods. Is it really an improvement, or has the industry gone too far? continue reading →

When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognize a common theme across all lodging operations: 'Heart failure.' More specifically, I am referring to the failure to understand the true heart of hospitality, which is 'caring about as well as caring for others.' continue reading →

How do you define luxury travel? It’s a well-worn phrase, one which translates across industries and generations; but how can we truly understand such a subjective concept? With the increase in demand for unique and exotic holiday experiences, the luxury travel market is predicted to grow at a CAGR of 6.83% globally. So the question becomes - Is luxury travel about the appearance of a hotel, or more about the service? Can it be attributed to the destination or the amenities? What about emerging technology, or local experiences? How can hoteliers ensure they are tapping into the potential of luxury travel and appealing to modern guests? continue reading →

Even though awareness has increased, many workplaces are still struggling to create effective policies to address rapidly changing societal norms on gender. continue reading →

Hoteliers face a challenge in 2019: Creating and managing a robust digital presence in an increasingly mobile-first environment. This means investing in mobile technology and marketing that enables the best user experience while achieving maximum engagement, regardless of device. continue reading →

Blockchain is one of the biggest buzzwords in technology today, but confusion exists about what it is exactly. Wharton's Kevin Werbach provides clarity in his new book. continue reading →

Hostels have traditionally been for backpackers happy to share rooms with strangers, trek down hallways to shower and cook their own meals in basic kitchens in exchange for cut-rate accommodation. continue reading →

While boutique hotels comprised just 3.2 percent of the total U.S. lodging supply in 2017, boutique projects represented 17.8 percent of the rooms in the development pipeline as of June 2018. Boutique hotels are popular with developers for a variety of reasons. continue reading →