Hotel Industry Technology News Page 3

Lodging Interactive Launches Reputation Management for Restaurants
August, 1 2018
Lodging Interactive today announced it has expanded its CoMMingle reputation management services into the restaurant industry. During the last 10 years CoMMingle has established itself as the hospitality industry’s leading provider of guest review management services and has partnered with hundreds of hotels worldwide. continue reading →

5 KPIs and Reports You Need to Run an Efficient Contact Center
July, 31 2018
It’s really easy to lose yourself in gut feeling or intuition, and it’s also really easy to follow patterns that aren’t really there. In business, we’re taught to trust the numbers, and not make decisions based on those gut feelings, but do you know which numbers you should be using to make these critical decisions? And more importantly, do you have access to these numbers/can you report on these numbers? continue reading →

Trio Data Engine � Doing the Heavy Lifting of API Data for Kibana
July, 30 2018
We’ve just launched Trio Data Engine, a more agnostic way of collecting, preparing and aggregating API transaction data for extracting intelligence and insights using other BI environments including popular open source tools such as Kibana. To find out more about this powerful data processing hub and how it can benefit our data driven customers, I spoke to Jonathan Boffey, our VP of Business Development and one of the architects behind this new approach to helping customers get value from their data. continue reading →