As a Hotel Services Evaluator, one of the more frequent inconsistencies I found is regarding to the etiquette and manners when it comes to answer guest´s phone calls.
Design of holistic experiences continues to be the ideal distinctive tool used by hotels to achieve competitive advantages in today's growing hotel market. Design of holistic experiences continues to be the ideal distinctive tool used by hotels to achieve competitive advantages in today's growing hotel market.
The hotel market continues to be one of the most competitive in the current economic scenario. Because of this, the hotels are engaged in the pursuit of business strategies that allow differentiating their product and associated services of the growing pool of offers and thus capture the attention of new customers.
In this article I want to share with you how the Cultural Anthropology, Cognitive Psychology and Neuroscience have become necessary elements to take into account when designing holistic positive experiences in the guests.
As an old marketing axiom says a company with happy employees represents a company with happy customers. If the Hotel is a good place to work, will then be a good place to stay and to be able to rely on the success of a well deserved holiday.
Contemporary environment is characterized by a process of Economy globalization that has changed the ways of business competition. Globalization has put within the reach of any company the same competitive resources. The Hotel companies have seen their products and services turned into commodities, this way losing its distinctive ability...
The design of guests positive experiences through the year just ended, showed to be the most effective tool for differentiating hotels by providing numerous competitive advantages in the market.